https://www.ubuy.com.cw/nl/deals/black-friday-deal-offers-sale
Long Term Care Customer Service Instructor's Guide: Evidenced-Based Training for Skilled Nursing Homes, Assisted Living Facilities and Anyone Working With the Elderly
genuine image
Long Term Care Customer Service Instructor's Guide: Evidenced-Based Training for Skilled Nursing Homes, Assisted Living Facilities and Anyone Working With the Elderly
Long Term Care Customer Service Instructor's Guide: Evidenced-Based Training for Skilled Nursing Homes, Assisted Living Facilities and Anyone Working With the Elderly
Artikelnr.: 249292655

Long Term Care Customer Service Instructor's Guide: Evidenced-Based Training for Skilled Nursing Homes, Assisted Living Facilities and Anyone Working

83% van de respondenten zou dit aanraden aan een vriend

Artikelnr.: 249292655

ANG 68

Prijsdetails

Exclusief verzend- en douanekosten ( Verzend- en douanekosten worden berekend bij het afrekenen )

*Alle artikelen worden geïmporteerd vanuit VK

Op voorraad
VK Geïmporteerd uit UK

QTY:

Bestel nu en ontvang het rond Donderdag, november 12
Beveiligde transactieBeveiligde transactie

Ubuy zet zich in om uw veiligheid en privacy te beschermen. Ons geavanceerde beveiligingssysteem voor betalingen zorgt voor vertrouwelijkheid door uw gegevens tijdens verzending te versleutelen met AES (Advanced Encryption Standards) en SSL (Secure Socket Layer) protocollen. Uw betalingsgegevens zijn 100% veilig, aangezien wij uw betalingsgegevens niet delen met externe verkopers.

Onze beste bezorgdiensten
  • fedex
  • dhl
Meer weergeven
fast shipping

Spoedbestelling

free return

Gratis
retourneren*

Stevig verpakt

Stevig verpakt

100% Origineel product

100% Origineel product

pci-dss

PCI DSS Compliance

iso certified

ISO 27001 Certified

paypal payment
visa payment
mastercard payment
Note: Step Up Voltage Transformer required for using electronics products of VK store (230 V). Recommended power converters Nu kopen.

Wat opvalt

Comprehensive Training
Offers in-depth evidence-based training specifically designed for skilled nursing homes and assisted living facilities, ensuring staff are well-prepared to meet the needs of elderly residents.
Focused on Care
Addresses unique challenges faced by caregivers, providing practical strategies to improve interaction and service quality, enhancing the overall well-being of elderly clients.
User-Friendly Format
Designed as an instructor's guide, making it accessible and easy to follow for trainers, ensuring effective knowledge transfer to all staff members in various care settings.

Productdetails

Shop Long Term Care Customer Service Instructor's Guide: Evidenced-Based Training for Skilled Nursing Homes, Assisted Living Facilities and Anyone Working With the Elderly online at a best price in curacao. 1495368793
  • As part of this purchase a link will be sent to you for the free Companion Video. Please email [email protected] Term Care Customer Service is designed to accelerate your staff's skills and your resident's satisfaction. Your facility's benefits include:•A systematic and simple method for improving customer service skills•Learning sessions as short as 15 minutes •Practical skills your front line can apply immediately to improve how staff work with each other and with your residents•Reduced risk of lawsuit•Improved referrals to your facility•Increased QIS and Standard Survey scores“I have been GUSHING about your training to my peers. I enjoy the simplicity of it and the fact that it utilizes life skills not everyone seems to pick up along the way. I think it should be implemented at facilities everywhere.”Jamie Reynolds, LPNMennonite Home CommunitiesPennsylvania Regional Committee Member, Person Centered CareCertified Dementia TrainerIt's been proven that effective and consistent customer service training increases staff satisfaction, reduces turnover, and improves your resident's quality of care. This course is a time- and cost-effective means to raise your facility's customer service standards. Long Term Care Customer Service provides consistent reinforcement of what's learned through role plays and other learning exercises, testing, repetition of the basic principles and immediate application.The evidence-based curriculum is designed to meet the objectives of key national long term care initiatives including the Advancing Excellence in America’s Nursing Homes Campaign, Quality Assurance and Performance Improvement (QAPI), and the AHCA Quality Initiative.While studying the learning modules your staff will learn the importance of:1.Skillfully Resolving Intercultural Conflict2.Employing Strategies for Handling Conflict3.Asserting Themselves Respectfully4.Identifying Their Conflict Style5.Using Active Listening Skills Effectively6.Overcoming Barriers to Listening and Understanding7.Learning Why They Aren't Listening to Others8.Developing Rapport with Different Personality Types9.Managing Their Attitude10.Avoiding Rapport Killer Words and Phrases11.Tailoring Communication to Fit a Customer12.Improving Customer Interactions13.Managing Stress in a Long Term Care Facility14.Relaxing with Visualization and Abdominal Breathing 15.Understanding Who Are the Customers in Your Facility 16.Communicating with Authority and Credibility17.Demonstrating the Power of Friendliness 18.Providing Excellent Customer Service at Mealtimes19.Understanding The Impact of a Dissatisfied Customer20.Identifying Customer Touch Points21.Adhering to Your Facility's Dress Code22.Reducing the Risk of Lawsuit23.Placing Your Facility Above the Competition24.Employing the Power of First Impressions25.Understanding Customer Expectations26.Building Relationships with Empathy and Compassion 27.Understanding Emotional Triggers28.Creating Unforgettable Customer Experiences29.Learning to Ask Questions Effectively30.Employing Strategies to Manage Difficult Customers31.Taking Effective Steps to Resolve Complaints...And many other critical skillsHuman beings are complex and our behavior consistently misunderstood. To enhance how we work together takes time and commitment. Long Term Care Customer Service is an effective tool your facility can employ to achieve continuous quality improvement.
Publisher CreateSpace Independent Publishing Platform
Publication date 23 Mar. 2014
Edition 1st
Language English
Print length 174 pages
ISBN-10 1495368793
ISBN-13 978-1495368790
Item weight 422 g
Reading age 16 - 18 years
Dimensions 21.59 x 1.02 x 27.94 cm

Voor wie is dit geschikt?

Suitable For
  • Healthcare Professionals

    Ideal for nurses and aides seeking structured training to enhance customer service skills in elderly care settings.

  • Administrator Training

    Helpful for facility administrators aiming to implement effective customer service policies in nursing homes and assisted living.

  • Caregiver Development

    Beneficial for individuals providing in-home care to improve their interaction and service delivery to elderly clients.

Not Suitable For
  • Non-Care Occupations

    Not suitable for individuals in unrelated fields who do not engage with elderly care or customer service.

PRODUCTBESCHRIJVING

Heeft u een vraag? Chat met ons

Vragen en antwoorden van klanten

  • vraag: Hoe kan ik Long Term Care Customer Service Instructor's Guide: online winkelen bij Ubuy?

    antwoord: Het is gemakkelijk om Long Term Care Customer Service Instructor's Guide: online te winkelen bij Ubuy.. U hoeft alleen maar naar het product te zoeken, uw verzendmethode te kiezen tijdens het afrekenen en het op uw locatie te laten bezorgen.
  • vraag: Is Long Term Care Customer Service Instructor's Guide: beschikbaar om online te winkelen in curacao?

    antwoord: Ja, bij Ubuy curacao kun je dit product tegen een redelijke prijs kopen.. De Long Term Care Customer Service Instructor's Guide: is lokaal niet beschikbaar, maar u kunt ons vertrouwen met onze expresverzendingsdiensten.
  • vraag: Hoe lang duurt het om het product te krijgen na het plaatsen van de bestelling?

    antwoord: De levertijd van je bestelde product hangt af van wat je hebt besteld en de verzendmethode die je hebt gekozen.. De geschatte levertijd wordt vermeld tijdens het afrekenen, wees dus zorgeloos tijdens het winkelen.

Nursing Home Care Editorial Review

Geen beoordelingen van de redactie gevonden

Klantbeoordelingen en -waardering

3.9
6 klantenbeoordelingen
  • 5 ster
    47%
  • 4 ster
    34%
  • 3 ster
    0%
  • 2 ster
    0%
  • 1 ster
    19%

Beoordeel dit product

Deel uw mening met andere klanten

VERTROUWEN IN HET PLATFORM & KOPERSZEKERHEID

trustpilot logo
4.3/5 9870 reviews
Recensies lezen
FK
Fatuma
Geverifieerde koper

“My experience was great I really liked the fact that i get my order delivered within the days promised. The packaging , the product, shipment everything was so good, trustworthy and fast. Definitely will shop again”

28 October 2026 · via Trustpilot
JC
Jane
Geverifieerde koper

“Very easy to order. The product was good quality. The delivery service was excellent, updates given so you knew what was happening.”

30 October 2026 · via Trustpilot
R
Roman
Geverifieerde koper

“Good experience The product I ordered came as expected. What most impressed me in dealing with Ubuy is the communication and updates I received through the process. I knew exactly where and when my item was at all times until delivery. Well done!”

31 October 2026 · via Trustpilot
SH
SJ Hong
Geverifieerde koper

“The package came very quickly and the shipping fee was extremely reasonable! Overall, the service as well as my experience of ordering from Ubuy was a very pleasant experience! Thank you so much!”

31 October 2026 · via Trustpilot
SH
Szilvia
Geverifieerde koper

“Great service. Ordered an item coming from the USA which wasn't available in Ireland or even for delivery from the retailer and it had arrived within a few days. Very happy with the product and the service.”

31 October 2026 · via Trustpilot

WAAROM BIJ ONS WINKELEN

Veilig Afrekenen Wereldwijde levering Eenvoudig retourneren Originele producten

Prijsgeschiedenis van het product

Belangrijke informatie

  • Beperkingen: voor producten die internationaal worden verzonden, gelieve er rekening mee te houden dat eventuele fabrieksgaranties mogelijk niet geldig zijn; ondersteuningsopties van de fabrikant zijn mogelijk niet beschikbaar; producthandleidingen, instructies en veiligheidswaarschuwingen zijn mogelijk niet in de taal van het land van bestemming; de producten (en bijbehorende materialen) zijn mogelijk niet ontworpen in overeenstemming met de normen, specificaties en etiketteringsvereisten van het land van bestemming; en de producten zijn mogelijk niet in overeenstemming met de voltage- en andere elektriciteitsstandaarden van het land van bestemming (waardoor het gebruik van een adapter of omvormer nodig is, indien van toepassing). De ontvanger is ervoor verantwoordelijk zich ervan te verzekeren dat het product rechtmatig kan worden geïmporteerd naar het land van bestemming. Bij het bestellen bij Ubuy of diens partners geldt de ontvanger als de geregistreerde invoerder en dient zich als zodanig te houden aan alle wetten en voorschriften van het land van bestemming.
  • Omdat Ubuy een wereldwijde zoekmachine is, zijn niet alle producten die op Ubuy worden vermeld ook te koop. Producten zijn onderworpen aan wetgeving inzake export en handel.

ANG 68

Bestel nu en ontvang het rond Donderdag, november 12

QTY:

Beveiligde transactieBeveiligde transactie

PCI DSS-compliant en ISO 27001:2022-gecertificeerd, met versleutelde betalingen en volledige kopersbescherming bij elke bestelling.

Onze beste bezorgdiensten
  • fedex
  • dhl
Snelste grensoverschrijdende levering

Ubuy-garantie

Ervaar zorgeloos winkelen met 100% originele producten, PCI DSS-conforme betalingsbeveiliging, ISO 27001-gecertificeerde gegevensbescherming, de snelste grensoverschrijdende levering, gratis retourneren *, en veilige verpakking bij elke bestelling.